CANON INFORMATION TECHNOLOGY SERVICES – Chesapeake VA |
2002-Present |
Technical Training Specialist
*Developed operation and technical Training Programs using Criterion-Referenced
Instruction methodology through the creation of modular labs and skill
checks.
*Served as the lead instructor in delivery of programs in the Printers,
Multifunction, Macintosh, Networking, and Small Office / Home Office
product groups.
*Coordinated the development of a training inventory database system
using Microsoft Access.
*Developed and deployed training Job Aids, Quick Reference Guides,
Procedural Guides, Performance-based Labs and Skill Checks.
*Presidential Excellence Award, January 2005.
*Criterion-Reference Instruction Certification, June 2005.
*Adobe (Macromedia) Flash Training, December 2006
Promotions received:
*December
2002 - Printer Product Support Representative
*February 2003 - Fax/Multi-Function Product Support Representative
*April 2003 - Macintosh Product Support Representative
*April 2004 - System Support Specialist
*April 2005 – Technical Training Specialist |
| OFFICE OF NAVAL
RESEARCH TRAINING SITE – Elizabeth City NC |
1994-Present |
Lab Manager /
Graduate Researcher
*Developed and maintained an inventory database using Microsoft
Access to track lab equipment.
*Researched and recommended equipment including LCD projectors,
laptop/desktop computers, sound systems, and accompanying support
devices for use in faculty and student presentations of research
findings.
*Completed or managed the maintenance or repair of lab office equipment
including Macintosh/PC/SGI computers, digital copiers, network printers,
and imaging devices.
*Strategically conceptualized, implemented and monitored multiple
research projects in Multimedia, Virtual Media Modeling and Object
Oriented Programming for the Nurturing Student Research Talent Program.
*Analyzed computer processes and performance in support of project
objectives.
*Demonstrated excellent project management skills in preparing for
observation, managing equipment, traveling to site, diagnosing and
troubleshooting, and maintaining requisite documentation.
*Presented results of research at various venues including the Interactive
Physics CBT at the University of Cairo, Egypt and at the Nuspin
Conference in Atlanta GA
| CAROLINA COMPUTERS
– Elizabeth City NC |
2000-2002 |
On-site Technician/Store
Manager
*Applied problem solving, systems evaluation and implementation
to designing and installing networks and repairing Mac and PC computers.
*Participated in all aspects of the business from computer and cellular
sales to installation and setup of networks at customer sites.
*Enhanced productivity by implementing an organization restructuring
program and designed and implemented a company website.
*Awarded New Company Sales Innovations 2001 and Highest Sales in
2002 for US Cellular.
INTERNSHIPS AND OTHER POSITIONS:
*Assitant Manager and Network Technician for the DataBank computer
company from 1995 until 2002.
*Developed a high-speed wireless network for mobile military stations,
Office of Naval Research, 2000.
*Mathematics Teacher, Calculus and Trigonometry, Headstart middle
school and at-risk students, 1998, 1999.
*Designed and maintained ISP for IntelliPort, 1998.
*Creator of Interactive Classroom-based Training (CBT) Army field
use manuals, Betac, 1997.
*Researcher Molecular Breakdown using NMRI, Norfolk State University
Center for Materials Research, 1997.
*Roadie and stage crewman for Harborfest, 1991.
|
Masters
of Applied Mathematics with a Concentration in Remote Sensing, Elizabeth
City State University, NC (Present)
Bachelor of Computer Science with Minor in Aviation Science,
Elizabeth City State University, NC, 2004 |