CAPABILITY STATEMENT 2

This task area also covers support services to operate a customer support function to include, but not limited to, a help-desk facility; dial-up access to provide information, tools, techniques and procedures to assist application users at all levels; automated support for management of the customer service function; problem reporting and resolution of customer problems; and support to new and existing customer information and support centers.

Task Area 11: Information Technology Training. This task may include general orientation up to and including in-depth IT, engineering, and communications training. This type and degree of training shall depend on the category of personnel to be trained (e.g., executives, software engineers, programmers, etc) and on particular training objectives which will be identified in individual task orders. The Contractor shall research and prepare training plans, develop training curricula and materials, and conduct training sessions at government sites, contractor locations or combination thereof. The Contractor shall by request provide recommendations, develop, and execute training approaches to include, distance training, centralized, regional, on-site, train-the-trainer, and train-the-end-user. Training materials may also include audio, video, and computer based.

II. Personnel Considerations: Faculty and Staff

Project Manager. Duties Shall serve as the Contractor's Contract Manager, and shall be the contractor's authorized point of contact with the government Contracting Officer (KO), the Contracting Officer's Representative (COR) and the Task Monitor (TM). Interfaces with government management personnel, contract managers, and customer agency representatives. Responsible for formulating and enforcing work standards, assigning contractor schedules, reviewin work quality, communicating policies, purposes, and shall not serve in any other capacity under this contract. Experience is required in project development from inception to deployment, with a demonstrated ability to provide guidance and direction in the tasks similar to the sample tasks provided in the statement of work. Proven expertise in the management and control of funds and resources to include but not limited to all financial management and adminstrative activities, such as budgeting, manpower, and resource planning and financial reporting. May perform complex evaluations of existing procedures, processes, techniques, models, and/or systems related to management problems or contractual issues, which would require a report and recommend solutions. Prepare charts, tables, graphs, and diagrams to assist in analyzing problems. Provides daily supervision and direction to team. Qualifications: Must possess a Ph.D. in Computer Science, Information System, or other closely related discipline.